Returns & Payment Policy

Eligible Items

• Items must be unused, unopened, and in original packaging.
• Apparel must be unworn with original tags attached.
• Items must be free from damage, odor, or alteration.

Non-Returnable Items

• Opened body care products (body butter, scrubs, soaps) for hygiene reasons.
• Custom or personalized orders.
• Gift cards.
• Items marked as Final Sale.
• Items returned after the 14-day window.

How to Start a Return

1. Email support@treeofafrica.com with your order number and reason for return.
2. We will respond within 2 business days with return instructions and a return address.
3. Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item was defective or incorrectly sent.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, we will cover return shipping and offer a full refund or replacement at no cost to you. Please include a photo of the issue in your email.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider. Zelle payments are refunded as a direct bank transfer initiated by us — please allow 1–3 business days for the transfer to arrive. Original shipping charges are non-refundable unless the return is due to our error.

Printful / Apparel Items

Apparel items fulfilled by Printful are subject to Printful's fulfillment policies in addition to ours. In the event of a print defect or manufacturing error on an apparel item, Printful will provide a free reprint or refund. Contact us first and we will coordinate on your behalf.

Accepted Payment Methods

Payment Security

Card payments are processed by Stripe, a PCI DSS Level 1 certified payment processor — the highest standard in the payments industry. Your card details are encrypted directly in your browser and never touch our servers. Zelle payments are direct bank-to-bank transfers processed through your own bank or credit union — we never receive or store your banking credentials. Tree of Africa never sees, receives, or stores your card number, CVV, or banking credentials.

Zelle Instructions

To pay with Zelle, select Zelle at checkout and send your payment to support@treeofafrica.com. Include your order number in the Zelle memo field. Orders paid via Zelle are held until payment is confirmed — typically within 1 business day. You will receive an order confirmation email once payment is verified.

Order Confirmation

Your card payment is charged at the time of order placement. You will receive an order confirmation email immediately after a successful payment. If you do not receive a confirmation within 30 minutes, please check your spam folder or contact us.

Pricing & Currency

All prices are listed in US Dollars (USD). Sales tax is calculated at checkout based on your shipping state. Prices may change without notice, but the price shown at checkout is the price you will be charged.

Chargebacks

If you believe an error has occurred with your payment, please contact us at support@treeofafrica.com before initiating a chargeback. We work quickly to resolve any billing issues and a direct resolution is always faster than the chargeback process.